Patient Satisfaction Program (PSP)

We created the PSP three years ago in an effort to provide BSSNY patients with the best possible care experience. The program evaluates expectations and satisfaction for both initial-consult and follow-up patients. Satisfaction measures touch on patients’ interactions with the physician and clinical staff, ease of scheduling appointments, and more. To date, 800 patients have completed more than 3500 surveys. Compared to a national satisfaction registry composed of 350 practices, BSSNY is outperforming these practices in all follow-up satisfaction measures and 75% of initial-consult measures. Through the PSP we have learned what matters to our patients and used their feedback to optimize the BSSNY patient experience.