We created the PSP three years ago in an effort to provide BSSNY patients with the best possible care experience. The program evaluates expectations and satisfaction for both initial-consult and follow-up patients. Satisfaction measures touch on patients’ interactions with the physician and clinical staff, ease of scheduling appointments, and more. To date, 800 patients have completed more than 3500 surveys. Compared to a national satisfaction registry composed of 350 practices, BSSNY is outperforming these practices in all follow-up satisfaction measures and 75% of initial-consult measures. Through the PSP we have learned what matters to our patients and used their feedback to optimize the BSSNY patient experience.